• Audi

Rusnak/Westlake Audi

3832 Thousand Oaks Boulevard
Thousand Oaks, CA 91362

  • Sales: (888) 439-0078
  • Service: (888) 904-1875
  • Parts: (888) 858-2404

Customer Testimonials

Sales (New) - Santa Barbara, CA

falconjake
Mitch and Nabeel were both awesome to work with and really made my experience what I wanted it to be: simple and stress-free. I met them both back in November when I brought my A5 in for it's 45,000 mile servicing. I had no intention of looking into the S5, but I had time to kill and decided to test drive one; glad I did. Mitch worked on me for the next several months and kept himself 'in the loop' with me so that when it was time for me to upgrade, it was an easy choice as to who I'd give my business to. Nabeel was exactly as I remembered from my previous visit: helpful and polite. He worked diligently to get a deal pushed through so I could drive my car home that day and I was thankful for him putting in the effort. In the end we got it done and I was definitely happy with the final outcome. My one negative experience was that, while having the deal worked on, another sales woman came into Nabeel's office, Zahra. While he's working my deal and with me standing right there, she proceeds to start screaming at the top of her lungs and instigated a fight with Nabeel and Mitch. Evidently there was conflict with regards to a deal that had gone wrong for her. But what I perceived to be the problem was the fact that, because I had accidentally clicked the contact link on Rusnak's website, she'd received my info, attempted to contact me, and decided that she should have half of my deal when finalized. That's absurd to put it mildly, as Mitch had been working on my deal for 6 months. And frankly I could care less what the reasons were. Inner departmental politics have no business being hashed out on the sales floor, in front of a customer who's about to spend $70,000 on a car. Very unprofessional to say the least. At the end of the day, the general manager (forget his name, my apologies) smoothed things out with me and I was happy to walk away from the situation. I'm not sure other customers would be willing to do the same thing and frankly I feel that business could have been lost for your dealership due to that episode. All in all though I was very happy, again Mitch and Nabeel both did an amazing job and I would buy another car from them in a heartbeat. One last note: Belnadin Hormozi was also a pleasure to work with. Tell her thank you for me!
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Sales (New) - Malibu, CA

jwmalibu
I started my search for my dream car with a car broker, and met Mitch when I came into his dealership for a test drive. Although I wasn't able to drive the car, Mitchell continued to follow up with me. Ultimately, he was able to get the car that I wanted when my broker could not. I would highly recommend him!
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Sales (New) - Honolulu, HI

Tvo
It was an absolute pleasure working with Mitch. My family has purchased several cars in the past, mainly from Lexus and Mercedes, and I can say hands down that Mitch is the best salesman that we have worked with. He was extremely knowledgeable about the cars and wanted to make sure that we bought the right car for our needs. Most importantly, Mitch was professional and honest, he treated us with respect and not just another sale. I will make sure to refer all of my friends and family to Mitch.
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Sales (New) - Los Angeles, CA

jgschuman1
Excellent experience while dealing with Mitch Mayenschein & Nabeel ElEsrawi for my Audi A6! They were extremely professional and committed to meet my requirements as our Audi was a custom order. I was regularly updated re the process and the assembly/ delivery progress. Mitch's tutorials were "spot on" and therefore certainly we will recommend the Rusnak Audi colleagues unconditionally. This was a "Five Star" experience from showroom visit to putting the car in our garage. Vary happily, James Schuman
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Sales (Used) - Simi Valley, CA

Jhalpin
Buying a car is never a pleasant experience unless you are dealing with people like Mitchel Mayenschein and Rusnak. Mitchell was professional and guided me towards the purchase of an A-7 Audi. Mitchell made the experience both pleasant and hassle free. He followed up with a few phone calls after I left the dealership and even came in on his day off to complete the sale. I honestly think the reason Rusnak has such success is the fact they have sales people like Mitchell and his manager Nabeel. I would highly recommend this dealership and will be referring others to Mitchell and Nabeel in the future.
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Sales (New) - Camarillo, CA

hotrail2
I had a most amazing & pleasurable experience purchasing an Audi A6 3.0 T at Rusnak Audi. My sales consultant Mitchell Mayenschein was superb in all respects. He was very bright, pleasant & patient in discussing the pros & cons of the Audi A6. The purchase process went very smoothly after securing a purchase price which was substantially less than I had anticipated. Mitchell was exceedingly knowledgeable about the operation of the A6 & went into exhaustive detail in explaining how to take maximal advantage of the technical marvels of the Audi A6. I have never received such a thorough in-service in how to operate a new car. Since this was my first Audi, I found his detailed instructions saved me many hours of poring through the instruction manual since there were sometimes substantial differences in the use & operation of electronic equipment from my previous cars which included Mercedes, BMW, Lexus & Porsche automobiles. All in all, purchasing my Audi A6 from Mitchell Mayenschein at Rusnak Audi was a five-star experience.
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Sales (New) - Los Angeles, CA

jnorrisii
Great dealership. Incredible price. A friend referred us to Mitchell, who was smart, very friendly, knowledgable, and most importantly, he didn't try to rush us in and out of there to get to the next customer. He greeted us outside. He took the time to make sure we found the exact car we wanted (we got the Q5). He had answers to every question we had. Mitchell made the experience very pleasant and non-stressful. We will certainly recommend this dealership, and specifically Mitchell Mayenschein, for anyone we know who is looking for a new car. In addition to Mitchell, everyone at the dealership was very friendly and relaxed, which is the opposite of every dealership I've ever been to. Thanks for a great new car. We love it.
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Sales (New) - Los Angeles, CA

MattHerson
The one and only sales man you should deal with is Mitchell Mayenschein!!!!!! Lets be honest, the car sales game is usually high pressure and over all unpleasant. Mitch has officially changed the game! Not only is he pleasant to work with, but he actually knows the car's inside and out. He takes the time to show you every option, with detail if needed, and how to use it in a way that you will capitalize on it! He is professional, respond in a timely manner, and best of all..... treats you like a human and not just another sale. Keep up the great work, and I love my S4!
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Sales (New) - North Hollywood, CA

kasper1987
Great service! Great price. Def coming back if the same people continue working there. I wish Rusnak had a closer dealership to Studio City/Sherman Oaks maybe near Van Nuys
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Sales (New) - Los Angeles, CA

14A6Smile
We had an excellent experience with Mitch when buying our new Audi A6. He met us on the lot, like most salesmen, but he quickly figured out what we were looking for and took us directly to the car. After a test drive, the purchase was painless, but as with any car deal, too long. The negotiation was very smooth, and both Mitch and his manager worked efficiently and seamlessly to get us the deal we wanted, and we got it. Mitch even came to our house to pick up the trade in extra key and manuals. He was professional and caring. We feel that his attentiveness and empathy are worth recommending.
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