Mitchell and Nabeel were very helpful in securing the vehicle we wanted, and using AAA pricing along with a fantastic interest rate! We also appreciated their no pressure way of doing business with us.
Mitchell is an extremely knowledgeable sales person, who provides all the information you need without "selling." Of course, Audi has great products, and Rusnak is a terrific dealership, but it's really nice to encounter someone who is on your side throughout the process. I heartily recommend Rusnak Audi Westlake in general, and Mitchell Mayenschein in particular.
Mitchell was very helpful in helping me with my car purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new ride. Thanks again Michelle!!!
After a terrible sales experience at Audi West Covina in early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating about a Q5 prior to my West Covina debacle, and he managed to coax me back to Audi with his straightforward and genuine attitude. Dealing with Mitch was great from the get-go. He listened to my story and really worked with me to find me a Q5 within my budget. The Q5 that I ended up with was a MUCH better Q5 than I would have purchased at West Covina, with much less mileage. It was really a blessing to find him. There was never any pressure throughout the entire process. Everything was done according to my timeline - not his. He was very patient and he really made it seem like he wanted the best for me.
After purchase, Mitch was not available at pick-up (my schedule did not allow for same-day purchase and pick up). He was attending a conference 10 miles away and urged me to stop by so that he could grant me a tour of the car. When I arrived at the conference location, Mitch immediately made himself available and did what he promised. At that time, I noticed two cosmetic issues with the car that I had not noticed prior, and I also was unsatisfied with the detailing on the inside of the car. Mitch immediately made plans to correct the cosmetic imperfections and to have the car re-detailed. Soon after, a Rusnak Audi service technician arrived at my place of business and picked up my car. A few days later, I picked up the car - good as new.
I would really like to thank Mitch for reengaging me with the Audi brand. I am very satisfied with my purchase, and when it's time for me to purchase a new car - or recommend someone to a fair sales person - Mitch will be the only option.
The overall buying experience was great and there was no trouble at all. Mitch made everything much easier and surprisingly quick. He took the time to sit in the car with me and go over everything I needed to know and answer all of my questions about my new Audi. This place has an extremely kind environment and they care about the customers first. I would gladly do more business with Mitch and highly recommend his services.
Mitchell, and his manager Addi was great! They managed to get me in exactly the car I wanted with a fair price plan for my new vehicle.
I appreciate all the help and support in getting my trade in looked after too!! The drive from orange county was well worth it.
Thanks again and ill see you in a once my lease is up...
Our buying experience was as easy as it's ever been. My wife and I were not pressured to purchase anything, including all the add-ons at the end of the purchase (extended warranties, electronics, etc.). Mitch was relaxed, informed, and made it easy to work the deal.
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